New Delhi | September 2, 2026 | INFRAINTEL Bureau
Technology-services company IM Digital has outlined a business-automation model combining workflow mapping, custom software, customer-relationship systems and artificial-intelligence agents.
The company argues that repetitive tasks such as ticket handling, invoice follow-up, lead sorting and manual data transfer can create operational bottlenecks as businesses grow.
Its proposed sequence begins with identifying high-volume repetitive work, automating stable processes, connecting those workflows to a CRM and introducing AI agents only after reliable data and process controls are in place.
(The Eastern Herald)
IM Digital says purpose-built software may become necessary when generic tools cannot support a company’s specific data, workflow or customer requirements.
The material is promotional and does not provide independent performance evidence. Automation projects should be assessed through baseline costs, error rates, response time, data governance, security, human oversight, integration expense and measurable return on investment.